WhatsApp CRM
Custom WhatsApp CRM Developer
A shared WhatsApp inbox and CRM for your team, so every customer conversation, lead and follow-up lives in one system you own.
In short
Fasil M builds custom WhatsApp CRMs on the official WhatsApp Business Platform: a shared inbox where the whole team works one number, with contact profiles, tags, sales pipelines, chat assignment, approved broadcasts, AI-suggested replies and reports. It can sync with HubSpot, Zoho or your ERP, and you own the system with no per-seat fees.
Written by Fasil M, Full Stack & AI Engineer- Typical timeline
- 4–8 weeks for a first version
- Pricing
- Fixed price per milestone, after a free call
- Ownership
- Code, data and accounts are yours
- Based in
- Kerala, India, working worldwide
How I can help
When sales and support happen on WhatsApp, customer history often lives on staff phones. When someone leaves, their chats and leads go with them, and managers have no view of response times or lost deals.
I build WhatsApp CRMs that move every conversation onto your official business number and into one shared inbox: chats are assigned to the right person, each contact has a full profile and history, leads move through a pipeline, and reminders make sure nobody is forgotten.
Tools like WATI or Interakt work well for many teams. I build custom when you need your own workflow, deep integration with your ERP or store, data on your own servers, or when per-agent fees no longer make sense.
A great fit for
- Sales and support teams selling or serving customers on WhatsApp
- Businesses whose staff use personal phones for customer chats
- Companies outgrowing per-seat WhatsApp inbox tools
What you get
- 01
Shared inbox with assignment, notes and working hours on one number
- 02
Contact profiles with chat history, tags and custom fields
- 03
Sales pipeline with stages, reminders and lost reasons
- 04
Template broadcasts to opted-in customer segments
- 05
AI reply suggestions, chat summaries and an optional first-line bot
- 06
Sync with HubSpot, Zoho, your ERP or store, and team performance reports
How we will work together
- 01
Discover
A focused call to understand your goals, users and constraints, followed by a written scope with clear milestones.
- 02
Design
Architecture, data model and user flows are planned up front, so the build is predictable and easy to extend.
- 03
Build
Short iterations with regular demos on a live staging environment. You see progress every week, not just at the end.
- 04
Launch & Scale
Production deployment, monitoring and a clean handover, with ongoing support available as your product grows.
Frequently asked questions
Have a different question? Ask me directly.
What is a WhatsApp CRM?
A WhatsApp CRM keeps all customer conversations from your business WhatsApp number in one system, alongside contact details, deals and follow-ups, so the whole team can work together and nothing is lost.
How many agents can use one WhatsApp number?
With the WhatsApp Business Platform, there is no practical limit: every agent works from the same number through the shared inbox.
Can you migrate our existing chats and contacts?
Contacts can be imported from spreadsheets or your current CRM. Old chats on personal phones cannot be moved automatically, so new conversations start in the CRM from go-live.
Other services
- SaaS and Web App Development with Next.js
- React Native App Developer for iOS and Android
- AI Agent and Automation Developer
- WhatsApp AI Chatbot Developer
- Node.js Backend and API Developer
- AWS Cloud and DevOps Engineer
- Custom Software Development for Businesses
- Custom ERP Software Development
- Forward Deployed Engineer for Hire
- Fractional CTO and Technical Advisor
Available for new projects
Ready to start your whatsapp crm project?
Tell me what you are building. I reply within 24 hours with honest feedback and clear next steps.